DSO one (1) year limited warranty only covers breakage caused by a manufacturer defect. The policy does not cover lost or stolen sunglasses. If you think you have a defective frame, please send in sunglasses with your name, address and telephone number and an explanation of what happen.
THE WARRANTY DOES NOT REPLACE SCRATCHED LENSES. If you break your sunglasses, it is not covered under warranty. Please also remember we have been making high quality sunglasses for over 10 years and have heard every reason how sunglasses break. So when we hear the excuse that "they just broke when I was putting them on my head" is not covered under warranty. They were most likely broken in a carry bag or pocket before hand. Always store your sunglasses in the soft storage bag to help prevent scratches to lenses. If you are returning glasses under warranty, please include your original receipt. Send your sunglasses via registered mail or UPS insured (in a protective box) to the address below. A Processing Fee of $12.50 (made payable to DSO Eyewear) is applicable with all warranted product. DSO & Divine Warranty is only valid when purchased from an Authorized DSO & Divine dealer. Any alterations to product will void warranty.
Please Note: If you have prescription lenses remove from sunglass frame prior to shipping, we are not responsible for prescription lenses that are returned.
Please allow 1-2 weeks to process.
Products may only be returned if they are defective upon delivery and if we are notified within two days of delivery signature or conformation. They will be replaced with same style upon receipt and inspection. You must obtain a Return Authorization Number (RA). The (RA) must be clearly marked on the exterior of the package or it may be refused by our receiving dept. Call 949-548-9379 or email us at email@example.com if you need an RA number. RA shipping charges are the responsibility of the consumer and all RA’s must be returned properly packaged to insure their new condition in original packaging, undamaged. We suggest you return via UPS or FedEx insured so you are covered as well as track the package. EXCHANGE POLICY Exchanges: We do offer exchanges of product that are in new condition, if we are notified within 2 business days of signed delivery or conformation of delivery date, you may be eligible for an exchange. To obtain another style in stock, you the consumer are responsible for the return shipping charges on the exchange product and a processing fee of $12.50 It is our goal to assist you in finding a DSO Sunglass that fits to your liking. You must obtain a Return Authorization Number (RA). The (RA) must be clearly marked on the exterior of the package or it may be refused by our receiving dept.